We at JC Couriers Ltd aim to treat complaints seriously and deal with them efficiently resolve complaints promptly and informally whenever possible learn from complaints and take action to improve our service.

You can complain about JC Couriers Ltd or a member of our staff in writing, by email, phone or in person. If you want to complain in person you will need to make an appointment.

If you know the name or title of the member of staff or the Department your complaint relates to, you should make your complaint direct to them. It will be helpful if you refer to this procedure when you make your complaint.

If you complain in person or by phone, we will try to resolve your complaint immediately. If you complain in writing, or by email, we will aim to respond promptly, and always within 15 days. If this is not possible, we will explain why and let you know how long it will take.

If you are not happy with the initial response you receive, you should contact us again and ask for your complaint to be passed to a more senior member of staff.

Following our second response, if you are still not satisfied, you can ask for your complaint to be referred to the Despatch Association.

If you remain unhappy with JC Couriers Ltd's actions, you may ask a member of the Despatch Association to request that an independent ombudsman investigates your complaint and/or the way it has been handled.

In order to be able to keep up with our high standards of service, we need some positive comments too so if you would prefer to praise us rather than complain about us please send us a testimonial by post to JC Couriers Ltd because we love to frame them and put them on our wall along with all the rest.

Please stop by again. Thank you for your interest!