Official Statement: COVID-19 (Coronavirus)
(Last updated: 16th March 2020)
In line with advice from the World Health Organisation (WHO) and the UK government regarding the spread of Coronavirus (COVID-19), we have been calmly putting steps in place to avoid unnecessary harm to our team, our customers and our local communities.
Preparations have included:
1. Programme of advice and notices
This included advice on how to protect oneself, links to WHO latest advice, what to do if you or a fellow team member starts to show symptoms of the virus, including how to effectively self-isolate.
JC Couriers’ team members have been reminded to ensure their personal information is up-to-date so in the event of restrictions coming into force we can quickly and efficiently notify everyone concerned.
2. Team Planning
We are monitoring staffing levels to enable us to maintain service levels. We collect information on a daily basis to understand which team members are working, self-isolating but continuing to work, and those who are unfortunately ill. Currently there is no impact to service levels.
3. Rearrangement of Meetings
Senior members of the management team have decided meetings will be permanently postponed. Video conference facilities are available throughout JC Couriers Ltd as an alternative to a face to face meeting or postponement.
4. Flexible working
We have advised all team members to take home company laptops at the end of each day, so that if they are suddenly no longer able to travel into the office, or an office location has to be closed, they are able to continue to work.
Working from home has been tested as part of our Business Continuity Plan and is adequate for the vast majority of customers.
5. Fleet and Warehouse Healthcare Provisions
JC Couriers has ramped up office cleaning from weekly to daily and we have included clear signs about personal cleanliness as well as providing additional hand sanitiser, soap, tissues and where appropriate face-masks and gloves. These provisions are not provided to enable team members who feel unwell to attend work, but rather to encourage good hygiene practices and help prevent the spread of any infection should a team member carry the virus but be unaware.
From today we will stop collecting personally signed proof of delivery. Instead our driver will ask the recipient for their name and enter that on our docket which will have a timestamp and geolocation. This puts distance between us and the recipient and ensures we neither receive nor pass on any unnecessary infections. If you require more than this level of service during this time please call and speak to us about this.
6. Business Continuity Plans (BCP)
We do not currently anticipate any disruption in service levels or response times as a result of COVID-19. We have sufficient staff to cover absences due to illness and sufficient home working plans to cover absence due to isolation.
All our plans have been reviewed and mitigating actions have been implemented where required. All team members have been told to prepare for home working being enforced immediately. We continue to work closely with our key suppliers to understand and minimise any risks to service levels. Currently there is no impact to service levels.
7. Customer Communications
Any customer communications in relation to COVID-19 will be made through our website and relevant social media platforms. In addition our Customer Service teams are contacting customers to understand any individual concerns that we may be able to address.
8. Customer Choice
JC Couriers Ltd has always empowered our customers to have their choice throughout our 30 years of trading as reliable couriers you can trust. But if you would like any further information please contact us.
In line with advice from the World Health Organisation (WHO) and the UK government regarding the spread of Coronavirus (COVID-19), we have been calmly putting steps in place to avoid unnecessary harm to our team, our customers and our local communities.
Preparations have included:
- Programme of advice and notices
- Team planning
- Rearrangement of meetings
- Flexible Working
- Fleet and Warehouse Healthcare Provisions
- Business Continuity Plans (BCP)
- Customer Communications
- Customer Choice
1. Programme of advice and notices
This included advice on how to protect oneself, links to WHO latest advice, what to do if you or a fellow team member starts to show symptoms of the virus, including how to effectively self-isolate.
JC Couriers’ team members have been reminded to ensure their personal information is up-to-date so in the event of restrictions coming into force we can quickly and efficiently notify everyone concerned.
2. Team Planning
We are monitoring staffing levels to enable us to maintain service levels. We collect information on a daily basis to understand which team members are working, self-isolating but continuing to work, and those who are unfortunately ill. Currently there is no impact to service levels.
3. Rearrangement of Meetings
Senior members of the management team have decided meetings will be permanently postponed. Video conference facilities are available throughout JC Couriers Ltd as an alternative to a face to face meeting or postponement.
4. Flexible working
We have advised all team members to take home company laptops at the end of each day, so that if they are suddenly no longer able to travel into the office, or an office location has to be closed, they are able to continue to work.
Working from home has been tested as part of our Business Continuity Plan and is adequate for the vast majority of customers.
5. Fleet and Warehouse Healthcare Provisions
JC Couriers has ramped up office cleaning from weekly to daily and we have included clear signs about personal cleanliness as well as providing additional hand sanitiser, soap, tissues and where appropriate face-masks and gloves. These provisions are not provided to enable team members who feel unwell to attend work, but rather to encourage good hygiene practices and help prevent the spread of any infection should a team member carry the virus but be unaware.
From today we will stop collecting personally signed proof of delivery. Instead our driver will ask the recipient for their name and enter that on our docket which will have a timestamp and geolocation. This puts distance between us and the recipient and ensures we neither receive nor pass on any unnecessary infections. If you require more than this level of service during this time please call and speak to us about this.
6. Business Continuity Plans (BCP)
We do not currently anticipate any disruption in service levels or response times as a result of COVID-19. We have sufficient staff to cover absences due to illness and sufficient home working plans to cover absence due to isolation.
All our plans have been reviewed and mitigating actions have been implemented where required. All team members have been told to prepare for home working being enforced immediately. We continue to work closely with our key suppliers to understand and minimise any risks to service levels. Currently there is no impact to service levels.
7. Customer Communications
Any customer communications in relation to COVID-19 will be made through our website and relevant social media platforms. In addition our Customer Service teams are contacting customers to understand any individual concerns that we may be able to address.
8. Customer Choice
JC Couriers Ltd has always empowered our customers to have their choice throughout our 30 years of trading as reliable couriers you can trust. But if you would like any further information please contact us.
