Same Day Services Explained
Introducing the new Service Level for Same Day Courier Services
When choosing our same day courier delivery service, we always focussed on being reliable couriers you could trust. Since the 2007-2008 financial crash, you’ve been telling us that cost can often be more important than speed; but you still won’t compromise on reliability. So in an effort to give you, the customer, “what you want, when you want it”, we have decided to change our same day courier service.
So, you will probably have heard that we’ve stopped our London Shuttle. This service was being used less and less and its recent closure was inevitable. This allowed us to make our Same Day services better. We have added 2 extra levels of cost-effective service. So that alongside the range of parcel and pallet delivery options we now offer, you can also choose either Standard, Urgent or Time Critical same day courier services. To assist you when choosing one of our same day services we’ve done a guide, with descriptions, of the service level you can expect for each type of delivery.
When choosing our same day courier delivery service, we always focussed on being reliable couriers you could trust. Since the 2007-2008 financial crash, you’ve been telling us that cost can often be more important than speed; but you still won’t compromise on reliability. So in an effort to give you, the customer, “what you want, when you want it”, we have decided to change our same day courier service.
So, you will probably have heard that we’ve stopped our London Shuttle. This service was being used less and less and its recent closure was inevitable. This allowed us to make our Same Day services better. We have added 2 extra levels of cost-effective service. So that alongside the range of parcel and pallet delivery options we now offer, you can also choose either Standard, Urgent or Time Critical same day courier services. To assist you when choosing one of our same day services we’ve done a guide, with descriptions, of the service level you can expect for each type of delivery.
What is a 'standard' business hours courier?
Proving to be a popular ‘low cost’ courier delivery service our eco-service is both good for the environment and good for your pocket. It’s like a step up from the “hub and spoke system” used by next day carriers. Your consignment travels with others but is handled by a dedicated courier and has the full insurance of a same day service. We’ll deliver your consignment Monday to Friday and if it can’t be done inside business hours, we’ll let you know. Choose this ‘low cost’ and ‘low carbon footprint’ courier service if your consignment can be delivered anytime during the day and is not time-sensitive. Pickup time: We aim to collect your goods within 2 hours. If you require a faster collection or delivery time please select either Urgent or Time Critical service. Collection times can vary depending upon the collection area and time of day. Terms and conditions apply
What is an 'urgent' courier service?
To achieve a faster transit time choose ‘URGENT’ when choosing your service level. Your consignment is automatically prioritised for faster delivery but will be travelling with other consignments. This is not just a cheaper service, it is also a greener service ensuring more is delivered with the same fuel consumption. Cost savings are passed on to you; the eco-friendly customer. Urgent deliveries are normally completed within a few hours depending upon the distance travelled by the courier, and other time factors beyond our control such as congestion or closures. When booking an ‘URGENT’ courier service we guarantee the courier will have no more than two other STANDARD deliveries on-board the same vehicle. Pickup time: We aim to collect your consignment within 1 hour. During peak rush-hour periods please expect longer collection times. All collections and deliveries are distance & time permitting. Terms and conditions apply.
Finally there is our ‘time critical’ courier service?
Our fastest and best service is our ‘TIME CRITICAL’ same day delivery solution. This operates 24-hours, 365 days a year from any mainland postcode in the UK. This service provides a dedicated vehicle and driver to collect your goods. Our controllers allocate the nearest courier and allocate them immediately to your collection. This service guarantees the same courier will collect and deliver your consignment direct from door-to-door WITHOUT any stops or diversions. Choose this service for the fastest transit time (pending road conditions) anywhere in the country. Pickup time: Unless you have selected a timed collection, we aim to collect your consignment within 30 minutes from receiving your order. Terms and conditions apply.
Important Reminder
Please remember our couriers often receive a 5 star rating on Trustpilot but we are not super-human and therefore not allowed to break the national speed limit or teleport to the delivery destination, (if only!). We do however guarantee to expedite your consignments in the shortest possible time. Please remember our couriers receive no special treatment in law and are subject to the same delays and road closures that we all hate from time to time. We’ll do our very best to keep you informed and deliver your items as quickly as possible 24/7, 365 days a year.
Proving to be a popular ‘low cost’ courier delivery service our eco-service is both good for the environment and good for your pocket. It’s like a step up from the “hub and spoke system” used by next day carriers. Your consignment travels with others but is handled by a dedicated courier and has the full insurance of a same day service. We’ll deliver your consignment Monday to Friday and if it can’t be done inside business hours, we’ll let you know. Choose this ‘low cost’ and ‘low carbon footprint’ courier service if your consignment can be delivered anytime during the day and is not time-sensitive. Pickup time: We aim to collect your goods within 2 hours. If you require a faster collection or delivery time please select either Urgent or Time Critical service. Collection times can vary depending upon the collection area and time of day. Terms and conditions apply
What is an 'urgent' courier service?
To achieve a faster transit time choose ‘URGENT’ when choosing your service level. Your consignment is automatically prioritised for faster delivery but will be travelling with other consignments. This is not just a cheaper service, it is also a greener service ensuring more is delivered with the same fuel consumption. Cost savings are passed on to you; the eco-friendly customer. Urgent deliveries are normally completed within a few hours depending upon the distance travelled by the courier, and other time factors beyond our control such as congestion or closures. When booking an ‘URGENT’ courier service we guarantee the courier will have no more than two other STANDARD deliveries on-board the same vehicle. Pickup time: We aim to collect your consignment within 1 hour. During peak rush-hour periods please expect longer collection times. All collections and deliveries are distance & time permitting. Terms and conditions apply.
Finally there is our ‘time critical’ courier service?
Our fastest and best service is our ‘TIME CRITICAL’ same day delivery solution. This operates 24-hours, 365 days a year from any mainland postcode in the UK. This service provides a dedicated vehicle and driver to collect your goods. Our controllers allocate the nearest courier and allocate them immediately to your collection. This service guarantees the same courier will collect and deliver your consignment direct from door-to-door WITHOUT any stops or diversions. Choose this service for the fastest transit time (pending road conditions) anywhere in the country. Pickup time: Unless you have selected a timed collection, we aim to collect your consignment within 30 minutes from receiving your order. Terms and conditions apply.
Important Reminder
Please remember our couriers often receive a 5 star rating on Trustpilot but we are not super-human and therefore not allowed to break the national speed limit or teleport to the delivery destination, (if only!). We do however guarantee to expedite your consignments in the shortest possible time. Please remember our couriers receive no special treatment in law and are subject to the same delays and road closures that we all hate from time to time. We’ll do our very best to keep you informed and deliver your items as quickly as possible 24/7, 365 days a year.
